FAQ'S

WHAT IS THE BILLING NAME ON THE CREDIT CARD?
The billing name on your credit card statement is ‘ONLINE ENTRY CRONULLA.’

When do online registrations close?
When the event sells out or two weeks before race day.

Can we enter on the day?
Unfortunately not - you must enter online. 

How old does my child have to be to enter?
We recommend ages 6 to 14 years old. 

Do we get timed/placed?
XRACE is a race. At Brand New Day we believe in winners AND losers. Each XRACE gets a full online timing results sheet, with competitors split by age group. 

What are the age group categories?
You're team will be racing in one of the following age group categories. Waves will be mixed with different age groups.
Junior Boys and Junior Girls
8 year old Boys and 8 year old Girls
9 year old Boys and 9 year old Girls
10 year old Boys and 10 year old Girls
11 year old Boys and 11 year old Girls
Senior Boys and Senior Girls

What do we wear?
You will be provided with an XRACE t-shirt which must be worn during the competition. You must also wear the provided timing chip.
XRACE challenges may involve water, mud and physical exertion, so we recommend you dress appropriately in old clothes and covered toe shoes.

What should I bring?

  • Your XRACE shirt and comfortable bottoms
  • Hat and sunscreen
  • Swim suit 
  • Pen or pencil
  • Water bottle (we will provide refill stations but no cups)
  • Raincoat – if it rains, we race and get wet
  • Picnic for team and family supporters for after XRACE - why not make a day of it?
  • Your own medication, if required

Check out your event page for more info about your race and what to bring.

Do I need to bring any special equipment?
No, you just need to bring yourselves.

Is there anything I shouldn't bring?

  • Please no pets at this event.
  • This is a drug, alcohol and smoke free event. 

How long does it take?
An XRACE should take a team anywhere from 45 to 90 minutes to complete.

If mum or dad can't race, can someone else take their place?
Yes, you can enter with another adult family member, over the age of 18, as a Deputy Mum or Deputy Dad.

Can I race with both mum and dad?
No, XRACE is for teams of two people only – one child and one parent.

Can I race with two kids in the same team?
No, XRACE is for teams of two people only – one child and one parent.

Can I train for XRACE?
XRACE has no specific training, however, you should be able to comfortably walk or jog 3-4km. The best way to train for an XRACE is to get outside and start playing.

Can children under 7 race?
Yes, parent can decide whether they are ready for XRACE or they can enter Nippers. 

What is Nippers?
Nippers is our race for the young ones who aren't old enough for the main XRACE yet. You can find out more about it on our Nippers page. 

What time is prize giving?
Please check your event page for prize giving times. 

Where can I find my results?
You can find your results after the race on our website under 'Info" or click here

What if my child has a physical or mental condition?
We request that you contact us and outline the condition. Please make sure our team know about it. We need to make sure that you will be safe on the day!

If the child does not feel well during the course of the event they can let a Help Team Volunteer or official know straight away. They will be able to look after your child and help them to receive attention from the medical or first aid staff on site.

Does XRACE accommodate special needs kids and adults?
We strongly believe XRACE is for everyone. Please contact us with plenty of advance notice so we can make sure we are able to accommodate you. Check out our videos for some awesome kids that nailed XRACE.

How do I register?
You're in the right place. You must enter online on our website by clicking here

How do I know I'm entered?
You will receive an email of confirmation once you have registered for XRACE. You may also visit our XRACE website & check your confirmation.

Is there a limit of how many teams can enter an XRACE?
Yes. At each event there are limited places so you will need to get in early to avoid being disappointed.

Refunds
If your team has received their race packs, there will be no refunds.

We offer a 50% refund of the entry fee paid to anyone who is unable to take part in one of our events for medical reasons. Notification of your intent to withdraw must be made at least one calendar month prior to the event using the online contact form on the event web site. At our discretion, we may request a medical certificate from a certified health professional prior to the refund being processed and you will then have 48 hours from our reply to supply this (the certificate should not say anything regarding your condition, only that you are unable to take part in the event). The refund will be actioned within 48 hours of acceptance by crediting the card used for the initial payment. No refunds are permitted outside of these conditions under any circumstances. We do not offer refunds for change of mind and encourage all entrants to take careful note of this prior to entering. We do allow entries to be deferred to the following year at our discretion. You cannot transfer to the following year if you notify us after your XRACE.

Transfers?
We happily allow teams to switch family members.  To transfer, one of the original team members must still be in the team and take part. You CANNOT transfer both team members to another family under any circumstances.

Cancellations?
If weather conditions make an event unsafe. We will postpone to the nearest possible date. This date will be mid-week or possible even a day earlier where possible.

We will notify by text, email, and Facebook of any date or time changes. There are no refunds due to unforeseen date changes.

We never cancel, only postpone.

 

STILL HAVE A QUESTION? CONTACT US HERE.